Payment & Booking Policy
Payment Terms
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All payments are processed securely through Paystack.
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Bookings are only confirmed once payment has been received in full.
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Prices are quoted in South African Rand (ZAR) unless otherwise specified. International guests should note that currency conversion fees may apply through their own bank or provider.
Refunds & Cancellations
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Deposits are non-refundable.
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Cancellation 7 or more days before your booking: 75% refund (excluding deposit).
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Cancellation 3–6 days before: 50% refund.
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Cancellation less than 48 hours before: no refund.
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All cancellations must be received in writing (email or WhatsApp).
No-Shows
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Guests who do not arrive for their booking without prior notice will not be eligible for refund or reschedule.
Rescheduling
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Rescheduling is possible if requested at least 72 hours in advance, subject to availability.
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An administration fee may apply.
Unforeseen Circumstances
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We understand that emergencies and unexpected events happen (e.g., severe weather, medical situations, transport issues). In such cases, we’ll work with you to reschedule or provide credit/refund at our discretion.
Additional Notes
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Group, corporate, and bespoke event packages may carry separate payment schedules and cancellation terms (outlined in your agreement).
For workshops, retreats, or speaking engagements, please refer to your event-specific documentation.